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All HEFEL products are 100% made in Austria to the highest standard. HEFEL NZ (Premium Bedding Ltd) warrants the products of the assured quality for materials and workmanship for two years from the date of purchase from manufacturing defects. This warranty is only valid if the washing instructions have been followed correctly.

The warranty does not cover damage by misuse or neglect, accidental or intentional damage, damage from normal wear and tear and damage caused while being transported.
If the product is faulty and your warranty claim is valid then HEFEL NZ (Premium Bedding Ltd) will replace the item with the same or similar product. If you are required to send the faulty product back you will be reimbursed the cost of returning the product through registered mail.

The warranty only applies for products that have been used for personal household purpose.


If you believe that your HEFEL product is faulty and covered under warranty please contact us at:
Once we have contacted you we will explain to you if you need to return the product and what the procedure is.